Shipping Policy

Last updated: September 2026

PINULIA, a brand of Pinula Foods Inc., currently ships 25 lb foodservice seasoning cases to the 48 contiguous United States only.

Shipping Area

We currently ship only within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.

Free Shipping on 25 lb Cases

All PINULIA 25 lb seasoning cases include free standard shipping within the 48 contiguous United States.

Order Processing

Orders are generally processed within 1–2 business days after payment is successfully completed. Business days are Monday through Friday, excluding major U.S. holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Carrier and Transit Time

PINULIA currently uses USPS for most shipments. After an order leaves our facility in the Los Angeles, California area, estimated transit time is typically 2–3 business days, depending on destination and carrier conditions.

Including processing time, most orders should arrive approximately 3–5 business days after the order is placed. Delivery dates are estimates and are not guaranteed.

Tracking

When tracking information is available, it will be provided using the contact information submitted with the order. Customers are responsible for providing a complete and accurate shipping address.

Incorrect or Incomplete Addresses

PINULIA is not responsible for delays, failed delivery, or additional carrier charges caused by an incorrect or incomplete address supplied by the customer. If an order is returned to us because of an address error, additional shipping charges may apply before the order can be resent.

Packages Marked Delivered

If USPS tracking shows a package as delivered but you cannot locate it, please first check with household members, employees, neighboring businesses, front desk personnel, mailrooms, or other secure delivery locations.

If the package still cannot be found, contact USPS and open a missing-mail or delivery inquiry. PINULIA will reasonably assist with available shipment information, but a package marked delivered by the carrier does not automatically qualify for a refund or replacement.

Carrier Delays

PINULIA is not responsible for delays caused by USPS, severe weather, natural disasters, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control. We will assist customers when practical in obtaining carrier information.

Damaged Shipments

If your shipment arrives damaged, opened, leaking, or otherwise compromised, do not discard the shipping carton, product packaging, or contents. Please follow our Returns & Refunds Policy and report the issue within 48 hours of delivery with clear photographs.

Questions

For shipping questions, contact us at pinulafoods@gmail.com or through our Contact page.