Privacy Policy

Last updated: September 2026

Pinula Foods Inc., doing business through the PINULIA brand (“PINULIA,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit pinulafoods.com, place an order, request a sample, contact us, create an account, or otherwise interact with our website.

Information We Collect

We may collect information you provide directly to us, including your name, business name, email address, phone number, billing and shipping address, account information, order details, sample-request information, and communications with us.

When you use our website, certain technical information may be collected automatically, including IP address, device and browser information, pages viewed, referring URLs, approximate location derived from IP address, and information collected through cookies and similar technologies.

How We Use Information

We may use information to process and fulfill orders, provide customer service, respond to sample requests and inquiries, manage customer accounts, improve our website and products, prevent fraud, comply with legal obligations, and communicate with you about PINULIA products, promotions, or services where permitted by law.

Payments and Ecommerce Providers

Our online store is hosted on Shopify. Payment transactions may be processed by Shopify and other payment service providers. Those providers may collect and process payment and transaction information under their own privacy terms. We do not store full payment-card numbers on our own servers.

Analytics, Advertising and Cookies

We may use cookies, analytics services, advertising technologies, and similar tools to understand website traffic, measure advertising performance, improve the customer experience, and present relevant advertising. These tools may include services provided by Google, Meta, Shopify, or other technology partners.

You may be able to manage certain cookie or advertising preferences through your browser, device settings, or privacy controls made available on our website or by the relevant service provider.

How We Share Information

We may share information with service providers that help us operate our business, including ecommerce, payment, shipping, analytics, advertising, customer-support, and technology providers. We may also disclose information when required by law, to protect our rights, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

We do not sell customer contact information for money.

Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as requesting access, correction, deletion, or information about how your data is used. You may also have rights relating to targeted advertising or certain disclosures of personal information.

To submit a privacy request, contact us at pinulafoods@gmail.com. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website and products are intended for businesses and adult consumers. We do not knowingly collect personal information from children under 13.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Questions about this Privacy Policy may be sent to pinulafoods@gmail.com or through our Contact page.